HELPDESK It is imperative that companies invest in faultless Helpdesk Management services. Poor Helpdesk Management can often tarnish a company’s image, lead to bad word-of-mouth and cost them profoundly. Supernet E-Solutions offers scalable and flexible Helpdesk Services for your organization.
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CALL CENTRE SOFTWARE Strengthen relationships with your customers. Collect all information, problems and requirements from your customers and TESDesk Call Centre Suite process it. Route it to the right support representatives at the right time. Be number one in customer service and let them spread the good word and experience about you. Increase your sales. Seize the throne!
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E LEARNING We are a trusted and leading provider of high-quality, innovative, cloud-based learning and performance support resources. The modern cloud-based content delivery platform that provides an unparalleled learning experience. Supernet E-Solutions’ provides an E-Learning platform that quickly delivers highly targeted learning—when and where people want to learn.
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Digital Branding Our digital services bring to each project a mix of marketing, creative and technical expertise, yet what distinguishes us most is our ability to think like business people. This gives us the ability to understand your business, your organizational culture, how you operate, how you compete…and how you think. We’ve done it for years with great success.
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HRM HRM Solutions are a group of systems designed to streamline human resource management, in particular operations like recruitment, screening, hiring, and evaluation. HRM Solutions is used by HR agencies and departments looking for talented and reliable performers, and offers an array of specific modules such as payroll management, time and expense tracking, attendance, and benefits management.
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MOBILE APPS We have a sharp bend upon mobility and best technological assets, to make it even more a magic box. A mobile app development company must nearly never leave out a single chance to get a ‘wow factor’ for the users. We design your dreams! You will see an edgy contrast between us and other app development agencies and that’s because we leave a mark right from prototyping up till the app is launched handy.
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CLOUD PBX Since the technology is hosted over the Internet, you can access and use your phone system anywhere that has Internet access. This is extremely useful for remote employees. These features include call recording, IVR/Auto Attendant and Time of Day Routing. These, and many more features, are offered over the Cloud and are accessible on a Dashboard given by TES.
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PERFORMANCE MANAGEMENT The Performance Management system monitors and converts employee activities into state of the art performance metrics. BQ scores are calculated based on ratios of time spent on websites and apps that you consider to be productive or distractive. You can get a detailed look on your employees time consumption.
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PROJECT MANAGEMENT Supernet E-Solutions Project Management systems are designed to unleash the benefits of greater work agility and collaboration by providing a powerful platform for organizations to plan, track, automate, and report on work. Supernet E-Solutions empowers teams to execute with speed and accountability — and make better decisions, faster.
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SPACE At Supernet E-Solutions we have developed some cool workspaces on shared or dedicated basis for call centres, Disaster Recovery Sites or small businesses. What we want to offer our customers is more than a simple working space that would be the true inspiration for them to grow.
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WORKFLOW TESDESK Workflow allows you to create your own electronic forms with relevant approval hierarchies. This means all your manual forms such as in HR department, can be quickly designed in the system and made live with approvals, alerts, SLA's etc
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LEAD MANAGEMENT With our lead management solution, you'll never have to worry about leads going cold again. Lead management automates the lead and sales process to ensure that inside sales reps contact the right leads, at the right time, with the right message.
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CALL RECORDING CALL Recording is an enterprise recording and archiving solution designed to meet the needs of todays businesses, banks, financial institutions. This software-based recorder provides full-time recording and compliance recording to help contact centers increase operational effectiveness, reduce liability, comply with the industry standards, and expedite dispute resolution.
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